Shipping policy
At CLAYTON FINN, we are committed to delivering premium New Zealand seafood to customers worldwide with fast, safe, and transparent shipping services. Below is our detailed shipping policy for your reference:
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, allowing you to receive fresh ocean delicacies in the shortest possible time.
2. International Shipping & Delivery Time
We provide reliable international shipping services to most countries and regions globally. Our standard international shipping generally takes 7–14 business days for delivery. The actual transit time may slightly vary depending on destination country, local logistics efficiency and peak shipping seasons. Expedited shipping options are available at checkout for customers who need faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local inspection fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized fresh-keeping, shockproof and leak-proof packaging materials for all products. Our professional packaging can effectively protect seafood freshness and prevent damage, leakage or spoilage during long-distance transportation. For high-value orders, we provide optional shipping insurance at checkout to fully protect your purchase rights and interests.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the package outer condition upon delivery. If you find obvious damage, deformation, leakage or broken packaging, please take detailed photos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems, defects or freshness issues after signing for the package, please submit a valid claim with photos/videos evidence to us within 48 hours of delivery. Our team will verify the problem quickly and provide reasonable solutions including replacement, refund or other after-sales services.
7. Customer Service & Assistance
If you have any questions about order processing, shipping status, transit delays, customs clearance or after-sales issues, our professional customer support team is always ready to help you. We will respond to your inquiries promptly and solve your problems efficiently.
Thank you for shopping with CLAYTON FINN. We keep optimizing our logistics and packaging solutions to bring you a fresher, safer and more worry-free seafood shopping experience.